| Factsheet |
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| Title : |
Your telecommunications rights and safeguards |
| Description : |
The universal service obligation (USO) ensures that standard telephone services are accessible to all people in Australia on an equitable basis, wherever they live or carry on business. Telstra is the only Universal Service Provider, but other carriage service providers ( CSPs) may also offer standard telephone services. |
| Subject : |
Consumer protection, Telecommunications |
| Author : |
Australian Communications & Media Authority |
| Date Modified : |
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| Web Page : |
http://www.acma.gov.au/WEB/STANDARD//pc=PC_2030
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| Form |
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| Title : |
Complaint Form (Telecommunications) |
| Description : |
Please ensure you complete all boxes marked with '•'. The TIO will respond either by email, phone, fax or mail. You can also lodge a complaint with the TIO by telephone, fax, mail, email, or TTY for hearing or speech impaired people. |
| Subject : |
Telecommunications |
| Author : |
Telecommunications Industry Ombudsman |
| Date Modified : |
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| Web Page : |
http://www.tio.com.au/complaint_form.htm
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| guidelines |
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| Title : |
Telecommunications |
| Description : |
Information for consumers about shopping for telecommunications. |
| Subject : |
telephone services,mobile phones,information services |
| Author : |
corporateName=Office of Fair Trading; jurisdiction=NSW |
| Date Modified : |
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| Web Page : |
http://www.fairtrading.nsw.gov.au/Consumers/Buying_services/ Telecommunications.html
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| Factsheet |
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| Title : |
About the Australian Communications and Media Authority Role |
| Description : |
The Australian Communications and Media Authority (ACMA) is a government agency responsible for the regulation of broadcasting, the internet, radiocommunications and telecommunications. |
| Subject : |
Advertising and marketing, Censorship, Consumer protection, Electronic commerce, Internet, Media law, Radio, Telecommunications, Television |
| Author : |
Australian Communications& Media Authority |
| Date Modified : |
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| Web Page : |
http://www.acma.gov.au/WEB/STANDARD//pc=ACMA_ROLE_OVIEW
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| Factsheet |
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| Title : |
Information for Consumers: Broadband Internet |
| Description : |
Broadband internet refers to high-speed services such as ADSL, cable and satellite. The speed of these services is usually much higher than that of basic dial-up connection. |
| Subject : |
Consumer protection, Internet, Ombudsman, Telecommunications |
| Author : |
Telecommunications Industry Ombudsman |
| Date Modified : |
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| Web Page : |
http://www.tio.com.au/publications/BroadbandFactSheet.pdf
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| Factsheet |
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| Title : |
Credit Control |
| Description : |
The TIO can consider many types of complaints that involve credit control issues. These include complaints about missing payments, barring or suspensions, collection of old debts, and referrals to credit reporting agencies |
| Subject : |
Banking, Credit, Debt, Internet, Ombudsman, Telecommunications |
| Author : |
Telecommunications Industry Ombudsman |
| Date Modified : |
01/01/2003 |
| Web Page : |
http://www.tio.com.au/FAQ/credit_control.htm
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| Factsheet |
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| Title : |
Make a Complaint |
| Description : |
The TIO provides a free service to people who have been unable to resolve a complaint directly with their telephone company or Internet service provider. The TIO is independent of government and industry interests. |
| Subject : |
Telecommunications |
| Author : |
Telecommunications Industry Ombudsman |
| Date Modified : |
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| Web Page : |
http://www.tio.com.au/make_a_complaint.htm
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| Factsheet |
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| Title : |
Internet Access |
| Description : |
The Telecommunications Industry Ombudsman provides free, independent and speedy resolution of complaints about Internet access services. |
| Subject : |
Electronic commerce, Internet |
| Author : |
Telecommunications Industry Ombudsman |
| Date Modified : |
2000-10-01 |
| Web Page : |
http://www.tio.com.au/FAQ/int_access.htm
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| Factsheet |
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| Title : |
Mobile Phones: Your health and Regulation of Radiofrequency Electromagnetic Energy |
| Description : |
The increased use of mobile phones in Australia and around the world has raised public interest in possible health issues associated with exposure to electromagnetic emissions. People are concerned about possible harmful emission from mobile phone handsets and bast stations. |
| Subject : |
Consumer protection, Environment, Health, Radio, Telecommunications |
| Author : |
Australian Communications & Media Authority |
| Date Modified : |
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| Web Page : |
http://www.acma.gov.au/web/STANDARD//pc%3DPC_1786
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| Factsheet |
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| Title : |
Customer Service Guarantee for phone users FAQs |
| Description : |
The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. Phone companies must meet minimum performance requirements for specified services and compensate customers when these are not met. |
| Subject : |
Consumer protection, Electronic commerce, Internet, Media law, Radio, Telecommunications |
| Author : |
Australian Communications & Media Authority |
| Date Modified : |
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| Web Page : |
http://www.acma.gov.au/WEB/STANDARD//pc=PC_90101
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