​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |
LawAccess NSW > About LawAccess NSW

How we work

LawAccess NSW is a free government telephone service that provides legal information, advice and referrals for people who have a legal problem in NSW.

At LawAccess NSW we recognise that we are just one service within the NSW justice sector. LawAccess NSW aims to be a highly visible ‘first point of call’ for people with a legal problem.

Access to Justice research has highlighted that when faced with a legal problem most people do not know what to do and who to call and often leave dealing with the problem until it is much worse. LawAccess NSW working with other organisations within the justice sector and by participating in a number of collaborative groups is trying to increase the awareness of LawAccess NSW and the phone number 1300 888 529 as the starting point to dealing with a legal problem.

LawAccess NSW is joint initiative of:

What assistance can LawAccess provide?

LawAccess NSW can provide:

Legal Information

LawAccess NSW customer service officers can provide legal information over the telephone. To support our customer service officers we provide extensive training across most areas of law and provide the most up-to-date resources including: the LIAC toolkit, a referral database, a knowledge database - LawPrompt that is maintained by our Legal Officers and database of publicly available plain language legal resources: LawAccess Online. 

Our customer service officers will provide up-to-date plain language legal information, as well as referrals to other assistance services. 

For more information about the policies, procedures and standards of our organisation please read the LawAccess NSW Policy and Service Standards Manual​.

Referrals to Other Assistance Services

While LawAccess NSW can provide legal information and in some cases advice over the telephone, we also see the importance of referring a customer to other assistance services that may be able to assist further.

LawAccess NSW maintains a referral database of assistance services. Assistance services are organisations that accept referrals of LawAccess NSW customers.

Assistance services include:
  • government organisations,
  • community legal centres,
  • court and tribunal registries,
  • alternative dispute resolution services,
  • not-for-profit organisations, and
  • human services organisations.

Legal Advice

Subject to the capacity of the Legal Advice Group, legal advice is provided to priority customers in family, criminal and civil law where the matter can be dealt with over the telephone. The customer must be in NSW or have a NSW legal matter. 

For further information about receiving legal advice from LawAccess see our policy page​.

Our website

Our website is a great starting point to search for information about the law and legal issues.

Our has been created to empower users to find information about their legal problem through a single search regardless of the source of the information.

To be included on our website a resource must be up-to-date, written in simple, easy to read language and from a reputable organisation. If your resource is missing from our website and you would like to see it included then please fill out our feedback form​ or contact LawAccess NSW ​on 1300 888 529.

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