LawAccess NSW has launched a new tool for you to provide positive or negative feedback about your experiences using our service or provide a suggestion about how we can improve.
Please use the icons appearing on the right hand side of the screen to let us know if you had a positive or negative experience and find alternatives to providing this feedback online if you would prefer.
If you have feedback about the telephone service we recommend that you include the following in your feedback:
Date and time of your call
Who you spoke to if you can remember their name or male or female if you cannot remember their name
What your call was about for instance "I was seeking help about getting a divorce"
The suburb or postcode that you called from
By providing this information we may be able to identify the call that you made and be able to review and follow-up quicker. If you are not willing to leave this information online please include your contact information so that we can follow up with you.
If you have feedback about your experiences on the website, please include any page links or details that may assist us to action your feedback.
Please note that LawAccess NSW does not provide legal information or advice via email or writing. LawAccess NSW cannot respond to written requests for legal assistance and advice except where demonstrated exceptional circumstances exist.
Please contact LawAccess NSW on 1300 888 529 Monday – Friday 9am-5pm to discuss your legal problem.