​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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Notifying the bank

As an executor or next of kin you must contact the deceased person's financial institution to notify them of the death of the account holder. ​

    Notifying the bank

    You can notify the bank that the account holder has died by sending them a letter.

      Icon - sample/instructions Sample letter to the bank

    After you notify the bank about the death of the account holder, the bank will provide a list of accounts held in the name of the deceased, along with the balances of these accounts, at the date of the death. The bank will also freeze any further access to these accounts and calculate any interest to the date of death.

    You should check the statements to see whether there were any regular payments to or from a service provider or person and notify them of the death of the account holder.

    Closing accounts

    Each bank or financial institution will have its own requirements for closing the accounts of a deceased person. If the amount of money in the account is large, the bank may require Probate or Letters of Administration before it will pay out the money in the account. You should check with each bank or financial institution what their requirements are.

    Before closing the deceased's accounts the bank may ask you to:

    • provide a certified copy of the death certificate
    • provide a copy of the will (if probate is not being applied for) or a copy of the Letters of Administration or Probate
    • provide other documents to verify your identity and relationship to the deceased
    • complete a form, sometimes called a 'small estate indemnity' if the amount of money in the account is small.

    When money is paid out of the deceased's bank account, a cheque is usually made by the bank to the 'Estate of the late' deceased person. This cheque will need to be deposited into an estate bank account or a solicitor's trust account.

    Joint savings accounts

    If the deceased held joint bank accounts with another person then the other person is entitled to the money held in the account as the surviving account holder. To close the joint account, the surviving account holder will usually need to provide a certified copy of the death certificate to the bank, close the joint account and transfer the money to an account in their name only.

    Home loan accounts

    Home loan accounts may be in:

    • the deceased's sole name, or
    • joint names.

    Home loan accounts in the deceased's sole name

    If the home loan account is in the name of the deceased only, the executor or next of kin must tell the bank or financial institution without delay. The bank may agree to defer home loan repayments for a period of time or may discuss other options with you. Probate or Letters of Administration will have to be obtained so that the executor or next of kin can legally deal with the property.

    Home loans or mortgages are secured loans. The property that the loan relates to cannot be transferred to another person without first dealing with the loan. This means that the mortgage must either be paid out or refinanced before the property can be transferred.

    If the deceased said in their will that the property was to be transferred to a beneficiary, the beneficiary must refinance the existing mortgage into their own name when the property is transferred to them.

    If a beneficiary cannot afford to refinance the mortgage on the property, the property may have to be sold, the mortgage repaid and the remainder of the proceeds of sale, after deduction of costs of the sale and any other estate expenses, will be paid to the beneficiary.

    Home loan accounts in joint names

    If the deceased held a joint home loan or mortgage account with another person ('surviving account holder'), the bank will not immediately remove the deceased's name from the home loan account. The surviving account holder is still responsible to continue making repayments for the loan otherwise the bank can take legal action for possession of the home.

    To have the deceased's name removed from the home loan account, the surviving account holder may need to refinance the mortgage into their own name. The surviving account holder should discuss this with their bank or financial institution.

    If the deceased owned property as 'tenant in common', the deceased person's share of the property will be part of their estate. An executor will deal with the deceased's share in the property as set out in the will or with the rules of intestacy. If the surviving owner is entitled to the whole of the deceased's share of the property, the surviving owner can refinance the mortgage and have the deceased's share transferred ('ransmitted' into their sole name.

    If the property is owned by the deceased and another person as 'oint tenants'then a Notice of Death and certified copy of the Death Certificate can be registered with Land & Property NSW to remove the deceased's name from the Certificate of Title and transfer the property into the surviving joint tenant's name. This can be done when the refinance of the mortgage occurs.

    Icon - alert  If you own a property with a deceased person and if you want to transfer it in your own name, you should get legal advice.

    Icon - alert  If you cannot afford to continue paying the home loan repayments you should speak with your financial institution and get legal advice. You may have options to refinance if you want to keep the property or to request a reduction or deferral of repayments while you make arrangements to sell the property. ​​