​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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How to make a complaint

This page has information about how you can make a complaint about a business or government organisation.

If you want to make a complaint the first thing you should do is contact the person or organisation you want to complain about. If you are not happy with their response, there may be an external organisation or government body you can speak to about your concerns.

    Complain to the person or organisation directly

    If you want to make a complaint it is usually best to contact the person or organisation and ​discuss the issue  directly with them. You could talk to them about your concerns, and follow up in writing by email or letter. It is helpful to make the complaint in writing so you have a record of it.

    Some larger organisations have internal review procedures that must be followed if you want to make a complaint.  Check their website to see if they have information about their internal review procedure.

    In some cases you may be required to complain directly to the organisation before making a complaint to an independent third party.

    Complain to an independent organisation or third party

    If the person or organisation does not respond to your complaint, or you are not happy with their response, there is usually an independent organisation or third party you can complain to.

    To find out who you can complain to about:

    • courts and tribunals
    • government departments
    • business, services and other organisations

    see Who to make a complaint to​. 

    Tips for making a complaint

    • Act quickly – You will feel better if you act on concerns straight away.
    • Contact them by phone – You may want to contact the organisation by telephone initially because it is quick and easy and can sometimes resolve the issue. However, the organisation may ask you to put your complaint in writing.
    • Write a letter - If your complaint is to a large organisation or your complaint is complex, it may be best to put your complaint in writing. You should think carefully about the wording of your letter, or get legal advice first. You never know who might end up reading your letter!
    • Be clear and logical – Set out yo​ur complaint as clearly and briefly as possible. Set out your letter in a logical way, using plain language. Remember to check your grammar and spelling. Bullet points can also be useful, especially with dates. You can also attach copies of any relevant documents. 
    • State what you want – It is a good idea to say what you want as a result of your complaint.
    • Keep records - Make a note of the date and the name of the person you speak to and what they agree to do. Make sure you keep a copy of any letter you send.
    • Be polite and calm - You are more likely to get a positive response if you are not rude or aggressive.
    • Don't give up - If you have not had a response, contact the organisation again and include a copy of your initial correspondence.