​Making a complaint   

If you believe that you have been treated unfairly or badly by:

  • a government organisation
  • the police
  • a business, or
  • your employer

you may want to make a complaint.

You may not be happy with:

  • a decision that affects you
  • a product or service you received
  • information you were given or
  • the way you were treated.

You may also want to make a complaint about something you read, saw on television, the internet, or heard on the radio.

In this topic you will find information to help you understand the complaints process, including:

Note: With some types of complaints, there may be different ways of dealing with them. Click on the links below for more information about each type of complaint.

 This topic is about making complaints about decisions made by government and business organisations. It is not about commencing legal proceedings in court.

Further information

​​​​​NSW fair Trading Complaints Register ​