​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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Complaints about a bill

If you are unhappy with your lawyer's bill, you can:

    ​Talk to​​ your lawyer​

    You should always talk to your lawyer first. You can do this over the phone, in person, or in writing. Your lawyer may be willing to negotiate with you or offer to provide you with an itemised bill, if you do not already have one.

    Alert iconAn itemised bill may help you identify the work carried out by your lawyer. However, the itemised bill may be higher than the original lump sum bill. A lawyer may charge a higher itemised bill if it replaces the lump sum bill in some situations. The lump sum bill must tell you that the law firm reserves the right to amend the bill in the event of an itemised bill being requested, or if the letters 'E & OE' or a similar expression is shown on the bill.

    If your lawyer is unwilling to negotiate or you think the bill is still too expensive, you can complain to the Office of the Legal Services Commissioner (OLSC).

    Complain to the Office of the Legal Services Commissioner (OLSC)

    The Office of the Legal Services Commissioner (OLSC) is a free service that can assist you and your lawyer to negotiate costs.

    If you are unable to resolve your dispute with your lawyer you can complain to the OLSC within 60 days of receiving your bill, or within 30 days after an itemised bill was issued.

    The OLSC can make a binding determination up to the amount of $10,000.​

    The process is a quick, cost effective method compared to a formal Supreme Court assessment.

    For more information, go to the Office of the Legal Services Commissioner (OLSC) website.

    Have the bill formally assessed

    You can ask for your costs to be formally assessed by the Supreme Court of NSW. You can do this even if you have already paid the bill.


    An independent costs assessor will look at your bill and calculate whether your lawyer has overcharged you. This is called a 'costs assessment'.

    The filing fee payable for an assessment is:

    (a) $100 or

    (b) 1% of the unpaid bill or

    (c) 1% of the total costs in dispute.

    You may also have to pay the fee of the costs assessor unless your lawyer did not make any disclosure in which case your lawyer will have to pay the fee.

    Alert iconYou must apply for a costs assessment within 12 months of receiving your bill. If you ask for an itemised bill after a lump sum bill was issued, you have 12 months from the date of the lump sum bill.

    Once the assessor has made a decision, they will provide you with a Certificate of Determination that can be enforced by your lawyer. If you are unhappy with the assessor's decision you can apply for a review.

    Alert iconAfter the review, if the original determination is increased or decreased by less than 15% you will have to pay the costs of the review. Before applying for a review, you should get legal advice.

    Alert icon​If your lawyer makes​ an application for costs assessment, you have 21 days to lodge any objection.

    For more information, go to the 'Costs Assessment' section of the Supreme ​Court website.

    If you are unhappy with your lawyer, you may be able to make a complaint.

    For more information, see Complaints about a lawyer. ​​