If you are not happy with the way your lawyer has handled your matter, you could:
Your lawyer may not know that you are unhappy with them, and sometimes talking to your lawyer about the issue may help resolve the problem.
If you are not comfortable talking to your lawyer you can try writing to them. In your letter, you should be clear about what the issue is and what action or outcome you want from them.
OLSC may seek to resolve consumer disputes, and has power to investigate complaints raising conduct issues. Complaints may also be referred to the professional associations for investigation, and the OLSC has a role in monitoring those investigations.
To make a complaint, you can:
Your letter must:
You can then email, fax or post the letter or form to the OLSC.
After receiving a complaint, the OLSC may:
There is no fee for making a complaint to the OLSC. You have three years from the date of the lawyer's conduct to make a complaint to the OLSC. If it has been longer than three years, the Commissioner may extend this time limit.
For more information on the OLSC complaint process, go to the
If you have a complaint against the lawyer's costs, see
If your lawyer has acted negligently, you may be able to take legal action against them for any financial loss that has been caused. All lawyers have compulsory insurance against legal actions for negligence.
You have six years to start legal action for professional negligence.
Before taking any legal action, you should get legal advice from a lawyer who specialises in professional negligence cases.
Office of the Legal Services Commissioner Fact sheet 1: What Happens When You Complain to the OLSC