​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |
LawAccess NSW > Representing Yourself > Debt > Resolving your dispute

Negotiation

Negotiation is when you try to end a problem or dispute with another person, by reaching an agreement.  ​

    When to negotiate

    The first step is to think about how you would like to settle the dispute and what the other party might accept. Then, suggest a settlement to the other party.

    You can negotiate by talking to the other party, or by writing a letter, or both. If the other party has a lawyer, you should speak to their lawyer rather than directly to the other party.

    Negotiation can take place at any time, for example, when a problem first happens, when you are thinking about starting a case, or even after a court case has started. 

    If you need help negotiating with the other party, you could try mediation. This is where an independent third party can assist you and the other party to discuss your issues and hopefully come to an agreement. For more information, see Mediation.

    Negotiating in writing 

    Written correspondence that includes a settlement offer usually has the words 'Without Prejudice' written at the top. This means that things you say in a genuine attempt to resolve the dispute out of court can't later be used against you in court.

    Sometimes you should not put 'Without Prejudice' on the top of a letter. For example, if you decide to go to court you may want to show that you made an offer to settle.

    Before you write a letter of offer, you should get legal advice on how to write the letter.

    Reaching an agreement

    Although negotiating with the other party can be very informal, if you are able to reach an agreement you should write down what has been agreed. For more information, see Put it in writing.

    AlertIf your dispute is about a home loan, personal loan, credit card or consumer lease or other type of credit from a bank or credit provider, see Resolving your dispute with the bank or credit provider​. If your dispute is about a bill with a utility provider, see Electricity, water, gas and phone bills.

    For more information about negotiating with the other party, see the Negotiation section of the Legal skills topic.