​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Sample letter to utility provider

Form assistanceThis is an exam​ple of a letter requesting a payment plan. It is important to write your letter u​sing your own details and based on your own circumstances. If you need more help, get legal advice.

Case studyCase study - Azra's electricity bill

Azra received an electricity bill for $900 from Western Sydney Energy Company. Azra and her partner have been experiencing financial difficulty for several months and can't afford to pay the bill. A​​zra is worried that her electricity will be disconnected if the bill is not paid. Azra contacts the energy company and negotiates a payment plan. ​​

22 June 20xx

20 Barbados Street
Auburn NSW 2144

Hardship Manager
Western Sydney Energy Company
1 Blue Street
Blacktown NSW 2148


Dear Hardship Manager,

Request for hardship payment plan for electricity bill
Account Name: Azra Kay Allen
Account Reference No. 900 000 009

I have been in financial hardship because of my changed circumstances. I am currently working on a casual basis and looking for a new job.

I can afford to pay $100 fortnight by direct debit to cover the ongoing usage and arrears. 

If requested, I am happy to provide details of my current income and expenditure to demonstrate my financial circumstances.

Would you please also advise me of any concessions, vouchers and services that I may be eligible for, given that I am experiencing financial difficulty?

Please do not add late fees and charges to my account while I am experiencing hardship. 

If I have not received a response from you within 30 days, I intend to take my request for a hardship variation to the Energy and Water Ombudsman.

I look forward to hearing from you soon.

Regards,

AK.Allen

Azra Kay Allen​