​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Getting repair quotes 

After the accident, the owner of a damaged vehicle will usually get quotes for repairs. ​

    Why ​​get quotes? 

    The repair quotes will be evidence of the cost of repairing your car, if the other driver was at fault. 

    If the accident was a minor one, repair quotes will help you decide whether to claim on your insurance. 

    How many quotes are needed? 

    You don't need to get a set number of quotes, but it is common to get more than one quote. Sometimes getting more than one quote can help show that the amount you are asking for is 'not excessive' and is 'fair and reasonable'. 

    Where can you get quotes​​ and what should be included on the quote? 

    You can get quotes from panel beaters and mechanics. Some panel beaters may charge for written quotes, so you should ring around. 

    Quotes should include: 

    • ​​​​the details of the person providing the quote
    • the date the quote was provided
    • a description of the work that needs to be done to repair the damage caused in the accident
    • the materials that will be used
    • ​the total cost of the repairs.

    Can you get your car repaired?

    If you need your car, you can go ahead and get the car repaired before you have settled the claim with the other driver (or the other driver's insurance company).

    In this case, you would need to keep copies of receipts and tax invoices for the work carried out to fix your car. Remember to take photos of the damage to your car before you get it repaired.

    AlertYou can only claim the reasonable costs of repairing your vehicle. If you spend more than what is reasonable to fix your car, you may not necessarily recover the total cost. 

    What if the car is a write-off? 

    If it costs more to repair your car than its value before the accident, your car is usually 'written-off'. If your car is written-off, you should get a report with the pre-accident value of your car. 

    There are a number of organisations that can provide such a report for a fee of $15.00 - $25.00. You can search for organisations on the internet under 'second-hand car valuations'.

    You will also need to get a written estimate of the salvage value of the car from a second hand parts dealer or wrecker. 

    The salvage value is the amount that a second hand parts dealer or wrecker will pay for the car. The amount you can claim for a car that is a write-off is worked out as follows: 

    Pre accident value - Salvage value = Amount you can claim. 

    AlertIf you and the other driver cannot agree on the pre-accident value of your car, you should get legal advice​. If your car is insured, you can go through your insurer's internal dispute resolution process. For more information, see Insurer – dispute resolution.

    Getting quotes from the other driver 

    If the other driver thinks you are at fault and wants you to pay for repairs to their car, they will usually give you one or more quotes for the cost of fixing their car. You can ask the other driver for more than one quote, or to have your own repairer look at their car, but you can't force the other driver to agree.

    You can take the quote from the other driver to your own mechanic or panel beater to check that the amount asked for is reasonable.

    If the other driver's insurance company is handling the claim, the insurance company will usually go ahead and repair the car and claim the repair costs from you. 

    If you don't agree with the amount they are claiming, you can try to negotiate with the other driver or their insurance company. 

    If you agree to pay the amount claimed, or negotiate a reduced amount or instalment payments, you may be able to settle the claim. 

    For more information, see Resolving your dispute​.