​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Getting repair quotes

After the accident, the owner of the damaged vehicle will usually get quotes for repairs.

    ​​Why get quotes?

    If the accident was a minor one, repair quotes will help you decide whether to claim on your insurance. For more information, see Making a claim. The repair quotes will also be evidence of the cost of repairing your car, if the other driver was at fault.         

    How many quotes are needed?

    You don't need to get a set number of quotes, but it is common to get two or three written quotes. Sometimes getting more than one quote can help show that the amount you are asking for is 'not excessive' and is 'fair and reasonable'.         

    Where can you get quotes and what should be included on the quote?

    You can get quotes from panel beaters. Some panel beaters may charge for written quotes, so you should ring around.

    Quotes should usually include:

    • the details of the person providing the quote
    • the date the quote was provided
    • the work that needs to be done to repair the damage caused in the accident
    • the materials that will be used
    • the total cost of the repairs.

    Hint icon​You can also get your car repaired and then claim the costs of the repairs from the driver at fault. In this case, you would need to keep copies of receipts and tax invoices for the work carried out to fix your car.         

    What if the car is a write off?

    If it costs more to repair your car than its value before the accident, your car is usually 'written-off'. If your car is written-off, you should get a report with the pre-accident value of your car.

    There are a number of organisations that can provide such a report for a fee of $15.00 - $25.00. You can search for organisations on the internet under 'second-hand car valuations'.

    You will also need to get a written estimate of the salvage value of the car from a second hand parts dealer or wrecker. You can find these businesses in the Yellow Pages.

    The salvage value is the amount that a second hand parts dealer or wrecker will pay for the car. The amount you can claim for a car that is a write-off can be worked out as follows:

    Pre accident value - Salvage value = Amount you can claim.         

    Getting quotes from the other driver

    If the other driver thinks you are at fault and wants you to pay for repairs to their car, they will usually give you one or more quotes for the cost of fixing their car. You can ask the other driver for more than one quote, or to have your own repairer look at their car, but you can't force the other driver to agree.

    You can take the quote from the other driver to your own mechanic or panel beater to check that the amount asked for is reasonable.​

    If you don't agree with the amount they are claiming, you can try to negotiate with the other driver or their insurance company.

    For more information, see Mediation.

    If you agree to pay the amount claimed, or negotiate a reduced amount or instalment payments, you may be able to settle the claim.

    For more information, see  Negotiation.         

    Mechanic showing driver quote and damage