​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Frequently Asked Questions


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1. I ha​​​​​d a car accident.​​​ The other driver drove away without stopping. What ca​n I do?

After a car accident, all dri​vers involved in the accident must stop and exchange their details.

If the other driver d​id not stop to give you their details, you can report the accident to the police. If the police are able to identify the driver, they may be able to provide you with the other driver's details. If the police cannot or will not give you the details of the other driver, and you have the registration number of the other vehicle, you can apply directly to Roads and Maritime Services (RMS) for the contact details of the registered operator of the vehicle.

For more information, see Exchanging details. ​

2. I was in a car accident. ​​Should I report the accident to the police?

You must call the police after an accident if:

  • one or more of the drivers was drunk or under the influence of drugs
  • someone was injured
  • one or more of the cars had to be towed away
  • the other driver didn't stop and exchange details with you.

Alert Icon  If someone is killed or injured as a result of the accident, or you were driving under the influence of alcohol or other drugs, you should get legal advice before making a statement to the police.

For more information, see What to do after an accident. ​​

3. My car was damaged in an accident.​ What sort of evidence do I need to make a claim against the other driver?

The kind of evidence you need will depend on your case. As soon as possible after the car accident, you should:

  • make notes about the accident
  • get contact details from witnesses
  • take photos of the scene of the accident
  • take photos of damage to cars and property
  • draw a sketch of the scene.

At a later time, you may need to get:

  • repair quotes
  • witness statements
  • invoices and receipts (for damage or losses to the car or other property).

For more information, see What to do after an accident. ​

4. Whose insurance company should ​pay for the damage in a car accident?

Whether your insurance company or the other driver's insurance company will have to pay for the damage in a car accident will depend on:

  • who was at fault in the accident
  • which car, if any, was insured
  • what type of insurance cover, if any, each driver had
  • what losses were suffered as a result of the accident
  • whether the insurance company has a right to refuse to pay.

For more information, see Insurance. ​

5. My insurance company is refusing to​ pay for the repairs to my car, and I wasn't at fault in the accident. What can I do?

There are a number of reasons why an insurance company may refuse to pay a claim, including where:

  • your policy doesn't cover the damage
  • you didn't provide full information to the insurance company when you took out the policy
  • the insurance company believes you acted fraudulently
  • your policy had been cancelled.

If you are not happy about your insurance company's decision, there are a number of options available to you. For more information, see Complaints about insurance company decisions

6. How do I know who's at fault in a car​ accident?

Sometimes it can be difficult to know who was at fault in a car accident. In most cases a driver who does not take reasonable care and causes an accident is said to be 'at fault'. In some accidents more than one driver may be at fault.

Even if you know who caused the accident, it can be difficult to work out who is responsible for paying for the damage. If the driver that was at fault was driving for another person (for example their employer), then that other person may be responsible for paying for the damage.

For more information, see Who is responsible?

7. How do I get the person who caused an accident to pay for the damage to my car?

If you are involved in a car accident and you think the other person was at fault, you may be able to claim your damages and losses from the other person or their insurance company. You may be able to negotiate directly with the other driver or their insurance company. If this doesn't work, you could send the other driver a letter of demand.

If the other driver or their insurance company does not pay you after you send a letter of demand, you may be able to start a court case against them.

For more information, see Owed money after a car accident?

8. Someone is claiming I owe them money because I damaged their car. What can I do?

If you were involved in a car accident and you were at fault, you could be responsible for paying for the damage to the other cars or losses suffered by the other parties.

What you are responsible for will depend on:

  • what damage was caused to the other car
  • what damage was caused to any other property
  • whether you caused the damage to the other car or property
  • whether your actions caused the other party any other losses.

For more information, see Being chased for money after a car accident?
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