​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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Who is responsible? - Frequently Asked Questions

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​​1. ​I was parked on the side of​​ the road and a bicycle rider clipped my side mirror, snapping it off. The bicycle rider gave me their details but won't​ pay for my damage. What can I do?

Bicycle riders follow the same road rules as drivers of cars. Not many bicycle riders are insured for the damage they cause to other peoples' cars or property. If you can show that the bicycle rider was negligent you could consider making a claim against them for your damage.

For more information, see Bicycles and Owed money after a car accident?


2. My grandson borrowed my car​ with my permission to take his friends to the beach. He caused an accident and the other driver is suing me for the damage. Do I have to pay?

Whether or not you have to pay for the damage caused by someone borrowing your car will depend on why they were driving the car. If you asked for someone to use your car to do something for you, you may be responsible. But, if you lent them your car so they could use it for themselves, then you may not be responsible for the damage they cause. If someone else has an accident in your car, you should get legal advice.

For more information, see Owners and drivers.


3. I dropped my friend off at the airport​ and a taxi hit my car as he tried to pull in front of me. I got his name and licence number but he told me he doesn't have any insurance. Does he still have to pay for the damage to my car?

If the taxi driver was at fault, they are still responsible for the damage to your car.

The operator of the taxi service is required to have an insurance policy that covers the driver for any damage caused. You can't force the operator to claim on the insurance policy. You can claim against the driver directly or you can make a claim on the operator's insurance policy.

For more information, see Taxis, buses and trucks.

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4. I had an accident with someone ​​driving a hire car. The driver was from overseas. Does the hire car company have to pay for my damage?

When a car is hired the driver may purchase third party property damage insurance as part of the hire agreement. If they do, your damage should be paid for by the insurance company. If they don't, you can only claim against the driver. If the other driver lives overseas this may be difficult.

For more information, see Hire cars.


5. A car backed into my car just as I​ was reversing out of my parking space. The other driver said she was not to blame because she started to reverse first. Who is at fault?

Sometimes there may be more than one driver at fault. If the matter goes to court, depending on the evidence, a magistrate may decide that both drivers caused the accident and they will share the costs of the damage. This is called 'contributory negligence'. If you have been in a car accident and you're not sure who is at fault, you should get legal advice.

For more information, see Fault.