​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Identify the other party

Before you send a letter of demand to the driver or owner of the other car, you need to make sure you have their name and address. If you do not have the correct contact details for the other party you won't be able to c​learly communicate your claim to them. If you end up going to court, y​ou may not be able to serve (give) court documents on the other party and this will cost you money and time.

    Who are you making ​​a claim against?

    If you had an accident with someone who was driving another person's car, you will need to decide who is responsible.  

    A driver may not always be the person who ends up paying for the damage. In some cases, the owner of the vehicle may be responsible. For more information, see Who is responsible?

    Evidence about the other driver

    The other driver should have provided you with their name and contact details at the scene of the accident. For more information, see Exchange details

    If the other driver did not give you their details, and the accident was reported to the police, you may be able to get a copy of the police incident report. If the accident was not reported to the police, you can make an access application to find out the registered owner's details. 

    The police incident report

    If the police came to the accident, or the accident was reported to the police, you can get a copy of the police incident report.

    To do this you need to fill in an application for an incident report form. You can get the form from the NSW Police force website

    You should then:

    • complete the application
    • attach a cheque or money order for $91.30 (as at July 2018) made payable to 'NSW Police Force' or include your credit card details
    • send it to:
      Insurance Services Unit
      Locked Bag 5102
      Parramatta NSW 2124

    The incident report will usually be sent to you within 10 to 15 working days.

    The police will not reduce or cancel the fee in cases of financial hardship.

    Normally, an incident report will have the following information:

    • the name of the police officer in charge at the time the accident was reported
    • the place where the accident happened
    • the names and contact details of the drivers involved in the accident
    • registration numbers of the cars or motor vehicles in the accident
    • a summary of the accident
    • the date and time of the accident.

    Sometimes drawings of the location may also be included.

    Who owns the other car?

    If you don't know who owns the car, you can apply for the registered operator's name and contact details by making an access application. The person who has a car or motor vehicle registered in their name is called the 'registered operator'. Access applications about Roads and Maritime Services (Roads and Maritime) information are handled by Transport for NSW.

    You can write a letter making an access application. For more information on how to apply, see the Transport for NSW website. 

    Sample: Sample letter to Transport for NSW making an access application

    There is a $30.00 application fee (as at July 2016). If you are paying by cheque or money order, you should make it payable to Transport for NSW.

    After you submit your application to Transport for NSW, it will be forwarded to Roads and Maritime to make a decision on whether to give access to the information. Roads and Maritime may contact the registered operator of the other vehicle and tell them that you have asked for their details. If the registered operator does not want to release his or her details, Roads and Maritime will take this into consideration before making a decision.

    It can take up to 20 working days for Transport for NSW to notify you of the decision. If Roads and Maritime won't give you the registered operator's contact details, you can ask for a review of that decision.

    Alert Icon

    AlertYou should get legal advice if you want to apply for a review of the decision. 

    AlertIf you have problems getting the details of the driver f​rom the registered operator you should get legal advice.

    For further information, go to 'Government Information Public Access' on the Transpo​rt for NSW website.