​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Insurance 

If you have car insurance, you may be able to make a claim on your insurance policy whether or not the car accident was your fault, and depending on the type of car insurance you have.

    It may be a condition of your policy to tell your insurance company if you have been involved in a car accident, even if you decide not to make a claim. You should check your product disclosure statement. For more interactive assistance, see the MVA Problem Solver on the Financial Rights Legal Centre website.

    Types of car insurance 

    Third party property ​

    Third Party Property insurance covers the owner or driver who caused an accident against claims for damage to other cars and property. 

    If you were not at fault, and the driver who caused the accident was not insured for property damage, some third party property policies will pay a limited amount for repairs to your own car. You must be able to identify the driver who caused the accident.

    Comprehensive 

    Comprehensive insurance covers the owner or driver for damage to their car as well as damage to other vehicles or property, regardless of whether they are at fault. 

    If the other driver was at fault

    If you believe that the other driver was 'at-fault', you may wish to make a claim against them for the damage caused to your vehicle. If the other car is insured, the owner can choose whether to make a claim on their insurance policy. If they make an insurance claim, their insurer will handle the claim and should contact you. 

    If you have third party property or comprehensive insurance, you may wish to make a claim on your insurance policy. In that case, your insurance company will contact the other driver, owner or insurer, and handle your claim for you. 

    If the other driver is insured and you are claiming less than $5,000 for the repairs (and you don't have insurance), you may be able to lodge a third party uninsured dispute with the Financial Ombudsman Service (FOS). For more information, see Insurer – dispute resolution

    If you were at fault

    If you were at-fault in a car accident, the other driver may make a claim against you to recover the cost of repairing their vehicle and other losses, such as hire car expenses. If you have either third party property or comprehensive insurance, you may wish to make a claim on your insurance policy. In that case, your insurance company will handle the claim for you. 

    Handy hintIf you have comprehensive insurance, your insurer should also cover the cost of repairing the damage to your vehicle and other losses.

    How to make a claim on your insurance policy

    If you decide to make a claim on your insurance policy, you should contact your insurer for details on how to make a claim and what other information they need.

    Before you decide whether to make a claim on your insurance policy, you should consider whether making the claim will reduce your 'no claim bonus', increase the cost of your premiums or affect your ability to obtain insurance in the future. You may also have to pay an excess.

    For more interactive assistance, see the MVA Problem Solver on the Financial Rights Legal Centre website.

    If you are the 'at-fault' driver and are charged by the police for being under the influence of drugs or alcohol at the time of the accident, your insurance company may refuse your claim. 

    For more information about what you can do if your claim is refused, see Insurer - dispute resolution

    If you have a dispute with an insurance company

    Sometimes an insurance company will reject your claim and it is difficult to know how to challenge that decision. To find out what to do if your claim is rejected, see Insurer - dispute resolution

    Handy hintCompulsory Third Party (CTP) insurance, also called a 'green slip', provides compensation for a person who was injured or killed in a car accident. It does not cover the cost of repairing the damage to vehicles or property.