​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

​Making a claim

If your car was damaged in an accident that you think was not your fault, you might want to make a claim against the other driver to recover the cost of repairing your vehicle and other losses, such as hire car cos​ts. You can phone them, send them an email or sms, or write them a letter. Whichever method you choose, it is important to make sure you communicate clearly, setting out how much you are claiming​ and why you believe they were at fault in the car accident.

A common way to make a claim is t​o send a letter of demand. Before you send a letter, you will need to find out their current contact details.

Handy HintIt is much better to communicate with the other driver, rather than start a case in court straight away.

    Identify the other party

    You will need to know the name and address of the driver and in some cases the owner, of the other vehicle.

    If the other driver did not give their details, there are other ways to identify the other party. For more information, see Identify the other party​.

    Insurance

    If you have comprehensive insurance, you can make a claim on your insurance policy if you want your insurer to handle the claim for you. They will contact the driver at fault, and try to recover the cost of repairing the damage to your vehicle.

    If you were at fault in the accident, and you have either comprehensive or third party property insurance, you can make a claim on your insurance policy to cover the damage you caused to the other vehicle. If you have comprehensive insurance, this will also cover the damage to your vehicle.

    For more information, see Insurance.

    Send a letter of demand 

    A letter of demand is a letter to the other party, asking them to pay you the cost of repairing the damage to your vehicle, as well as any other losses that resulted from the accident. The letter should tell the other person how much you are claiming, and when you would like the money to be paid to you. 

    For more information and instructions on how to write a letter of demand, see Letter of demand.

    Case study

    Case studyCase study - Rob and Mick  

    Rob parked his car at a shopping centre. After checking his mirrors, Rob slowly reversed out of a parking spot at the shops when he suddenly felt a bump. Rob had run into a car that was behind him. Rob does not have comprehensive car insurance. Rob tried to resolve the dispute with Mick and sent him a letter of demand to pay for the cost of repairs to his car. ​​

    AlertIf you cannot resolve your dispute and you decide you want to start a court case to recover the cost of repairing your vehicle, you must commence legal proceedings within six years of the date of the accident.​

    Man taking photos of car 

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