​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Contacting the Fair Work Ombudsman

The Fair Work Ombudsman (FWO) works with employees, employers, contractors and the community to promote cooperative workplaces. The FWO can investigate workplace complaints and make sure workplaces comply with workplace laws.

    ​Why contact th​e FWO?

    If you have a complaint about your workplace, the FWO can investigate and help you settle your dispute with your employer by:

    • explaining workplace laws
    • offering assistance in resolving your complaint
    • organising mediation.

    If, after contacting the FWO, you can reach an agreement with your employer you can avoid the expense and stress of going to court.

    To find out more about asking the FWO for assistance, go to the 'Help resolving workplace issues' page on the FWO website.

     If it has been more than six years since your entitlement was owed, you should get legal advice. You can still complain to the FWO, but there is a limit on what action the FWO can take. 

    Is the request confidential?

    The FWO will usually tell your employer your name and what the complaint is about. The FWO will normally give any documents they get from you, to your employer. The FWO will also give you any documents they receive from your employer.

    If you do not want your employer to know that it was you who made the complaint you can ask that the FWO keep your identity confidential (secret). They are more likely to agree to this if you are still working for your employer or there are exceptional circumstances, for example a threat to your safety.

    If the FWO later decides that there is a good reason to reveal your identity to your employer, they will talk to you first.  If you still don't want your identity revealed, the FWO may decide not to continue the investigation.

    What happens next?

    When you request assistance, the FWO will contact you to explain the complaints process, give you advice on your request and try to help you resolve the issue with your employer.

    For more information about what happens when you make a complaint, go to 'Working with you to resolve workplace issues' page on the FWO website.

    Mediation

    As part of the complaints process, the FWO may arrange mediation between you and your employer. Mediation is an informal way of resolving your complaint with your employer. It is a free and voluntary process.

    For more information on the mediation process, go to 'Working with you to resolve workplace issues' page on the FWO website.

    Investigation

    The FWO does not investigate every complaint. It may investigate the complaint if it involves very serious issues or it is in the public interest.

    An investigation by the FWO may result in:

    • your employer paying you
    • the FWO helping you start a court case
    • the FWO taking your employer to court for a breach of workplace laws.

    For more information about what might happen if your complaint is investigated, go to the 'Workplace investigations' page on the FWO website.

    If you disagree with the FWO's decision

    After receiving your complaint, the FWO may make a decision you don't agree with, such as a decision not to investigate your complaint or to take no further action after an investigation.

    For more information about how to request a review, see the FWO website.

    ​ 


    Furthe​r information

    Fair ​​​Work Ombudsman