​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Send a letter

If you have tried to speak to the person about the goods but you haven't been successful there may be other things you can try.

    ​Wri​​te a letter

    You can try and send the other person a letter if you don't have the goods anymore or you don't believe you should return the goods.

    Writing a letter to the other person is often a good idea as it may avoid the need to go to court, and can save you time and money.

    Alert iconIf an Apprehended Violence Order is in place against you protecting the other party or anyone they have a domestic relationship with, you should get legal advice before sending a letter.

    The letter you send to the other person should tell them why you don't believe you have to return the goods. For example:

    • you don't have all or some of the goods
    • the goods were a gift
    • you own the goods
    • you have a better legal right to keep them than the other person.

    Make sure you include:

    • the date
    • your full name
    • your postal address, and
    • phone numbers.

    Once you have written the letter, you should:

    • make a copy
    • send it by post, fax or email.
    • keep a record of when and how you delivered  the letter.

    Alert iconYou should get legal advice before writing a letter. What you write in the letter may be later used in a court case against you. 

    Reply to a letter the person has sent you

    A person who is chasing you for goods may write to you demanding their goods back or asking you to pay them compensation (money) for the value of the goods. This is called a 'letter of demand' or a 'notice of demand'.

    The letter will usually say:

    • what goods they want back
    • how much the goods are worth 
    • they own the goods and you have no legal right to keep them
    • when the goods should be returned, for example the date and time specified in the letter, and
    • legal action may be started if the goods are not returned by the time specified in the letter.

    You have a number of options when you receive a letter of demand:

    Agree to return the goods

    If you agree that you should return the goods, you can contact or write back to the other person to arrange a time for the goods to be collected or for the goods to be delivered.

    Deny that you should return the goods

    You can write back to the person and tell them why you don't think you should return the goods. If you're not sure whether you should return the goods or if it has been more than six years since the goods should have been returned, you should get legal advice.

    Deny that you have the goods

    If you have never had the goods, you can tell the person this. If you have had the goods but they were lost, destroyed or disposed of by you (for example, you threw them out), the other person may ask for you for money for the value of the goods. In this case you should get legal advice.

    Ask for more information

    This is known as a 'request for further and better particulars'. For example, you could ask for documents that may help you decide who owns the goods such as any receipts from the purchase. If there is a dispute about who owns the goods, you should get legal advice.

    Do nothing

    Ignoring a letter of demand isn't a good idea. A letter of demand is usually the first step for people before they start a court case. If you do nothing, the other person may start court action and you may miss the chance to sort out the problem before you end up in court.

    Sample: For a sample response to a letter of demand, see Sample response to a letter of demand - goods.

    Make sure you keep a copy of the letter of demand and your written response. Also, make dated notes of any telephone conversation you have with the other person about the goods.

    Alert iconYou should get legal advice before writing a letter in response to a letter of demand. Your letter may be used to support the other side's case if a court case is started.

    For more information about reading and writing letters in legal cases, see Letters in the 'What you should know' topic of this website.   

    FAQs

    For answers to commonly asked questions, see Being chased for goods - Frequently Asked Questions.