​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Making a claim

If someone has your goods and you want to get them back, you can make a claim asking them to return the goods to you or pay you the value of those goods. You can p​hone them, send them an email or sms, or write them a letter. Whichever method you choose, it is important to make sure you communicate clearly, stating what goods you would like back, or alternatively the money value of the goods, a​nd that the goods belong to you.

A common way to make a claim for recovery of goods is to send a letter of demand to the person who has your goods. Before you send a letter, you will need to find out their current contact details.

It is much better to communicate with the person who has your goods, rather than start a case in court straight away.​

    ​Identify the other party

    You will need to know the name and address of the person or business who you wish to make a claim against.

    If you have not been in contact with them for a while, you will need to find out if the address you have for them is current.

    For more information, see Identify the other party.

    Send a letter of demand

    A letter of demand is a letter to the other party, asking them to return your goods to you, or alternatively, pay you the money value of those goods. The letter should tell the other person what goods you want back (or how much money you want them to pay you), and what will happen if the goods are not returned or money is not paid.

    For more information and instructions on how to write a letter of demand, see Letter of demand.

    Case study​​

    Case studyCase study - Natalie and her pet dog

    Natalie we​nt to Queensland for a six month work contract. She could not take her pet dog, Charlie, with her. She asked her friend, Rachel to look after her dog while she was gone.​

    When Natalie returned to Sydney, Rachel told her she was not going to give Charlie back. She said that Natalie had not looked after Charlie properly and left him for long periods alone. Rachel said that Charlie was better off with her. Natalie does not agree and wants Charlie back. Natalie sends Rachel a letter of demand. ​

    AlertThe time limit to start a court case to recover goods is generally within six years from when you first demanded the return of the goods. For more information on time limits, see Going to court.​

    Woman receiving form assistance 
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