Existing payment arrangement with Victims Services
If you received a provisional order from Victims Services before 27 April 2020, and you entered into a payment plan, you must ensure your payments are made on time.
The information on this page only applies to provisional orders made before 27 April 2020. It does not apply to an order for restitution made after this date.
This section covers:
If your financial circumstances have changed
If you want to change your current payment arrangement with Victims Services you must file a Payment options form.
For a copy of the form, you should contact Victims Services on 1800 633 063.
When you complete the Payment options form, you must include:
- the debt number
- your full name
- your address and phone number
- your preferred method of payment by Payway card (BPAY, Australia Post or credit card), or Centrepay.
Once you have completed the Payment options form, you must sign and date it. You don’t need to get your signature witnessed by an authorised person.
Instructions: Instructions for completing the Payment options
Sample: Payment options
You should also write a letter explaining why your circumstances have changed and what you would like to pay. You should also provide supporting evidence, for example a copy of a recent bank statement showing your income and expenses.
Sample: Letter explaining change in circumstances
You can post your completed Payment options form to Victims Services or email it to them. The details are on the form.
If you want to discuss your situation, you should contact Victims Services on 1800 633 063. If you need help negotiating with Victims Services, you can speak to an advocate.
For more information, see Advocates.
Victims Services will assess your application and decide if your payment plan should be changed. You will receive a response in writing from Victims Services about their decision.
If you have other debts, you should speak to a free financial counsellor. Financial counsellors can help you manage and reduce your debts.
For more information, see 
Talk to a Financial Counsellor on the National Debt Helpline website.
If you stop making repayments
It’s important to notify Victims Services if you are having difficulty with your current payment arrangement.
If you stop making payments, or pay less than the agreed amount, Victims Services can confirm the order and refer the balance of the restitution debt to Revenue NSW for enforcement. This means that Revenue NSW can start taking enforcement action against you to recover the unpaid amount. Revenue NSW can also add enforcement costs.
If you have received an overdue fine from Revenue NSW, it’s important to act quickly before enforcement action is taken.
For more information, see Responding to an overdue fine from Revenue NSW.