​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |
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Existing payment arrangement with Victims Services

If you received a provisional order from Victims Services before 27 April 2020, and you entered into a payment plan, you must ensure your payments are made on time.

The information on this page only applies to provisional orders made before 27 April 2020. It does not apply to an order for restitution made after this date.

This section covers:

    If your financial circumstances have changed

    If you want to change your current payment arrangement with Victims Services you must file a Payment options form.

    For a copy of the form, you should contact Victims Services on 1800 633 063.

    When you complete the Payment options form, you must include:

    • the debt number
    • your full name
    • your address and phone number
    • your preferred method of payment by Payway card (BPAY, Australia Post or credit card), or Centrepay.

    Once you have completed the Payment options form, you must sign and date it. You don’t need to get your signature witnessed by an authorised person. 

    Instructions: Instructions for completing the Payment options

    Sample: Payment options

    You should also write a letter explaining why your circumstances have changed and what you would like to pay. You should also provide supporting evidence, for example a copy of a recent bank statement showing your income and expenses. 

    Sample: Letter explaining change in circumstances 

    You can post your completed Payment options form to Victims Services or email it to them. The details are on the form.

    If you want to discuss your situation, you should contact Victims Services on 1800 633 063. If you need help negotiating with Victims Services, you can speak to an advocate. 

    For more information, see Advocates.

    Victims Services will assess your application and decide if your payment plan should be changed. You will receive a response in writing from Victims Services about their decision. 

    If you have other debts, you should speak to a free financial counsellor. Financial counsellors can help you manage and reduce your debts. 

    For more information, see Talk to a Financial Counsellor on the National Debt Helpline website.

    If you stop making repayments

    It’s important to notify Victims Services if you are having difficulty with your current payment arrangement.

    If you stop making payments, or pay less than the agreed amount, Victims Services can confirm the order and refer the balance of the restitution debt to Revenue NSW for enforcement. This means that Revenue NSW can start taking enforcement action against you to recover the unpaid amount. Revenue NSW can also add enforcement costs.

    If you have received an overdue fine from Revenue NSW, it’s important to act quickly before enforcement action is taken.

    For more information, see Responding to an overdue fine from Revenue NSW



    Further information

    Victims Services

    National Debt Helpline - Talk to a Financial Counsellor