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If you want to make a complaint, the first thing you should do is contact the person or organisation you want to complain about. If you are not happy with their response, there may be an external organisation or government body you can speak to about your concerns.
In some cases, you may be required to complain directly to the organisation before you can make a complaint to an independent third party.
If you unsure how to make a complaint, you should get legal advice.
If you want to make a complaint it is usually best to contact the person or organisation and discuss the issue directly with them. You could talk to them about your concerns, and follow up in writing by email or letter. It is helpful to make the complaint in writing so you have a record of it.
Some larger organisations have internal review procedures that must be followed if you want to make a complaint. Check their website to see if they have information about their internal review procedure.
In some cases, you may be required to complain directly to the organisation before making a complaint to an independent third party.
If the person or organisation does not respond to your complaint, or you are not happy with their response, there is usually an independent organisation or third party you can complain to.
To find out who you can complain to about courts and tribunals, government departments, businesses, services and other organisations, see Who to make a complaint to.