​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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​Making a complaint   

You may want to make a complaint if you believe that you have been treated unfairly or badly by a government organisation, the police, a business, or your employer.

You may not be happy with a decision that affects you, a product or service you received, information you were given or the way you were treated.

You may also want to make a complaint about something you read, saw on television, the internet, or heard on the radio.

This page covers:

    How to make a complaint

    If you want to make a complaint, the first thing you should do is contact the person or organisation you want to complain about. If you are not happy with their response, there may be an external organisation or government body you can speak to about your concerns.

    In some cases, you may be required to complain directly to the person or organisation before you can make a complaint to an independent third party.

    Alert icon If you need help to make a complaint, you should get legal advice.

    This section covers:

    • Complain to the person or organisation directly
    • Complain to an independent organisation or third party
    • Tips for making a complaint.

    For more information, see How to make a complaint.

    Who to make a complaint to

    If you want to make a complaint about a problem you have experienced, who you can complaint to will depend on the nature of your situation and the type of complaint you want to make.

    Alert icon If you are unsure who to make a complain to, you should get legal advice.

    This section covers:

    • Courts and Tribunals
    • Government agencies
    • Business, organisations and other services.

    For more information, see Who to make a complaint to.

    Complaint bodies

    There are different bodies in NSW that deal with certain types of complaints about certain agencies.

    If you want to make a complaint about a certain issue there may be a complaint body, or in some circumstances, there may be several different complaint bodies that you can make a complaint to. However, you may be limited in the number of complaints you can make.

    There may also be time limits for you to make a complaint to.

    Alert icon If you are unsure who to make a complain to, you should get legal advice.

    For more information, see Complaint bodies.