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You may want to make a complaint if you believe that you have been treated unfairly or badly by a government organisation, the police, a business, or your employer.
You may not be happy with a decision that affects you, a product or service you received, information you were given or the way you were treated.
You may also want to make a complaint about something you read, saw on television, the internet, or heard on the radio.
This page covers:
If you want to make a complaint, the first thing you should do is contact the person or organisation you want to complain about. If you are not happy with their response, there may be an external organisation or government body you can speak to about your concerns.
In some cases, you may be required to complain directly to the person or organisation before you can make a complaint to an independent third party.
If you need help to make a complaint, you should get legal advice.
This section covers:
For more information, see How to make a complaint.
If you want to make a complaint about a problem you have experienced, who you can complaint to will depend on the nature of your situation and the type of complaint you want to make.
If you are unsure who to make a complain to, you should get legal advice.
For more information, see Who to make a complaint to.
There are different bodies in NSW that deal with certain types of complaints about certain agencies.
If you want to make a complaint about a certain issue there may be a complaint body, or in some circumstances, there may be several different complaint bodies that you can make a complaint to. However, you may be limited in the number of complaints you can make.
There may also be time limits for you to make a complaint to.
For more information, see Complaint bodies.