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This is an example of a letter requesting a payment plan. It is important to write your letter using your own details and based on your own circumstances. If you need more help, get legal advice.
Case study - Azra's electricity bill
Azra received an electricity bill for $900 from Western Sydney Energy Company. Azra and her partner have been experiencing financial difficulty for several months and can't afford to pay the bill. Azra is worried that her electricity will be disconnected if the bill is not paid. Azra contacts the energy company and negotiates a payment plan.
22 June 20xx
20 Barbados StreetAuburn NSW 2144
Hardship Manager Western Sydney Energy Company 1 Blue Street Blacktown NSW 2148
Dear Hardship Manager,
Request for hardship payment plan for electricity bill Account Name: Azra Kay Allen Account Reference No. 900 000 009
I have been in financial hardship because of my changed circumstances. I am currently working on a casual basis and looking for a new job.
I can afford to pay $100 fortnight by direct debit to cover the ongoing usage and arrears.
If requested, I am happy to provide details of my current income and expenditure to demonstrate my financial circumstances.
Would you please also advise me of any concessions, vouchers and services that I may be eligible for, given that I am experiencing financial difficulty?
Please do not add late fees and charges to my account while I am experiencing hardship.
If I have not received a response from you within 30 days, I intend to take my request for a hardship variation to the Energy and Water Ombudsman.
I look forward to hearing from you soon.
Azra Kay Allen