​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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​Car accidents

Car accidents may happen that involve cars a​​nd other vehicles that can be driven or ridden on a road, such as bikes, motorbikes, and buses. 

You may need to make a claim for the damage or respond to a claim if ​​​​your car has been damaged, or someone else's car has been damaged in a car accident.

This topic has information about:


    Alert icon If you have been injured in a car accident and would like to make a claim about those injuries, see Motor accident injury claims on the State Insurance Regulatory Authority (SIRA) website.

    What to do after an accident

    After an accident there are several things you need to do. 

    This section covers:

    • Injuries
    • Reporting the accident to the police
    • Exchanging details
    • Evidence
    • Insurance.

    For more information, see What to​ do after an accident.

    Who is responsible?

    The person who is at fault for the accident is the person who caused the accident. However, the person responsible for paying for the damage may be someone else.

    This section covers:

    • Fault
    • Owners and drivers
    • Driving for work
    • Taxis, buses and trucks
    • Hire cars
    • Bikes
    • Accidents involving animals. 

    For more information, see Who is responsible?

    Evidence

    You should collect evidence as soon as possible after the accident. This will help you to either make a claim or respond to a claim. 

    This section covers:

    • ​​Evidence about fault
    • Evidence about damage and losses.​​

    For more information, see Evidence​.

    Making a claim

    If your car was damaged in a car accident and it was the other driver's fault, you may wish to make a claim against that driver for the damage and losses. You can phone them, send them an email or sms, or write them a letter. A common way to make a claim is to send a letter of demand.

    If you are insured, you will need to consider whether to make a claim under your insurance policy.

    This section covers:

    • Identifying the other party
    • Insurance
    • Letter of demand. 

    For more information, see Making a claim.

    Responding to a claim

    If you were in a car accident and a car was damaged, the driver or owner of that car might make a claim against you if they believe it was your fault. They may send you a letter of demand, or they might phone you, or send you an email or sms. If they are insured, their insurer may contact you.

    There are different ways that you can respond to their claim.

    If you are insured, you will need to consider whether to make a claim under your insurance policy.

    This section covers:

    • Agreeing with the claim
    • Denying you were at fault
    • Asking for more information
    • Negotiating
    • Making a claim on your insurance policy
    • Responding to a letter of demand.

    For more information, see Responding to a claim.

    Settling your dispute

    If you have a dispute with someone about a car accident, it is really important to try to settle that dispute without going to court. 

    This section covers:

    • The benefits of settling your claim
    • Ways to settle your claim. 

    For more information, see Settling your dispute.

    Going to court

    If you can't settle your dispute, you may end up in court. It is a good idea to try to avoid going to court by settling your dispute, if possible. 

    This section covers:

    • Which court?
    • Time limits
    • Does someone owe you money after a car accident?
    • Is someone chasing you for money after a car accident?

    For more information, see Going to court​.

    Flowcharts

    This section gives you a visual overview of how to send or respond to a letter of demand.

    For more information, see Flowcharts.​

    Forms

    This section has instructions, samples, letters and statements.

    For more information, see Forms

    Frequently Asked Questions

    This section has answers to common questions that you may have about car accidents. 

    For more information, see Frequently Asked Questions. ​


    Last updated: January 2021

    Two drivers talking following car accident  

    COVID-19 Update

    If you need to file documents with the Court, Tribunal or Commission, you should contact them directly to see what options are available to you. You may be required to file the documents online, by post or in-person. 

    If you need to appear at the Court, Tribunal or Commission, you should contact them directly to see what options are available to you. You may be required to appear in person, by phone or Audio Visual Link (AVL).

    For more information, see COVID-19 (coronavirus) on the New South Wales Local Court website. 

    Further information

    ​​​Financial Rights Legal Centre - Motor Vehicle Accidents Problem Solver

    Legal Aid NSW - Crashed your car?

    State Insurance Regulatory Authority (SIRA) - Motor accident injury claims