Responding to a claim
This figure is a flowchart with labelled boxes linked by lines. The flowchart describes the steps you may take if you are making a claim against the other party after a car accident. Each box in the flowchart contains a hyperlink to further information. The action you take will depend on your responses to each step in the flowchart. The flowchart is described as a list of 6 steps. Where there are possible actions, these are listed beneath that step.
Step 1. You receive a letter of demand [link to Responding to a claim]. Possible action:
- You agree with the claim and agree to pay [link to Put it in writing].
- You negotiate with the other party or their insurer [link to Negotiation]. Go to step 2.
- You attend mediation with the other party [link to Mediation]. Go to step 3.
- You make a claim on your insurance policy, if you are insured [link to Insurance]. Go to step 4.
- You ask for more information [link to Evidence]. Go to step 5.
- You disagree with the claim [link to Responding to a claim]. Go to step 6.
- You do nothing [link to Going to court] Go to step 6.
Step 2. You negotiate with the other party or their insurer [link to Negotiation]. Possible action:
Step 3. You attend mediation with the other party [link to Mediation]. Possible action:
Step 4. You make a claim on your insurance policy, if you are insured [link to Insurance]. Possible action:
Step 5. You ask for more information [link to Evidence]. Possible action:
Step 6. The other party may start a court case [link to Going to court]