​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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Responding to a claim

This figure is a flowchart with labelled boxes linked by lines. The flowchart describes the steps you may take if you are making a claim against the other party after a car accident. Each box in the flowchart contains a hype​rlink to further information. The action you take will depend on your responses to each step in the flowchart. The flowchart is described as a list of 6 steps. Where there are possible actions, these are listed beneath that step. 

Step 1. You receive a letter of demand [link to Responding to a claim]. Possible action:

  • ​You agree with the claim and agree to pay [link to Put it in writing].
  • You negotiate with the other party or their insurer [link to Negotiation]. Go to step 2.
  • You attend mediation with the other party [link to Mediation]. Go to step 3.
  • You make a claim on your insurance policy, if you are insured [link to Insurance]. Go to step 4.
  • You ask for more information [link to Evidence]. Go to step 5.
  • You disagree with the claim [link to Responding to a claim]. Go to step 6.
  • You do nothing [link to Going to court] Go to step 6.

Step 2. You negotiate with the other party or their insurer [link to Negotiation]. Possible action:

Step 3. You attend mediation with the other party [link to Mediation]. Possible action: 

Step 4. You make a claim on your insurance policy, if you are insured [link to Insurance]. Possible action:

Step 5. You ask for more information [link to Evidence​]. Possible action:

Step 6. The other party may start a court case [link to Going to court]