​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Department of Justice is now the Department of Communities and Justice.  Find out more >

Identifying the other party

Before you send a letter of demand to the driver or owner of the other car, you need to make sure you have their name and address. If you do not have the correct contact details for the other party, you won't be able to c​learly communicate your claim to them. If you end up going to Court, y​ou may not be able to serve (give) Court documents on the other party and this will cost you money and time.

    Who are you making ​​a claim against?

    If you had an accident with someone who was driving another person's car, you will need to decide who is responsible.  

    A driver may not always be the person who ends up paying for the damage. In some cases, the owner of the vehicle may be responsible.

    For more information, see Who is responsible?

    Evidence about the other driver

    The other driver should have provided you with their name and contact details at the scene of the accident.

    For more information, see Exchanging details

    If the other driver did not give you their details and the accident was reported to the police, you may be able to get a copy of the motor vehicle accident report.

    The motor vehicle accident report

    If the police came to the accident or the accident was reported to the police, you may be able to get a copy of the motor vehicle accident report.

    You can apply for the report by completing an Online Application through the NSW Police Force Community Portal on the NSW Police Force website. 

    You will need:

    • your current, valid email address
    • COPS Event Number
    • incident date
    • to pay the $93.50 (as at July 2020) application fee via credit card on the secure online portal.

    The motor vehicle accident report will usually be sent to you within 10 to 15 working days.

    The police will not reduce or cancel the fee in cases of financial hardship.

    Normally, a report will have the following information:

    • the name of the police officer in charge at the time the accident was reported
    • the place where the accident happened
    • the names and contact details of the drivers involved in the accident
    • registration numbers of the cars or motor vehicles in the accident
    • a summary of the accident
    • the date and time of the accident.

    Sometimes drawings of the location may also be included.

    Who owns the other car?

    If you were unable to obtain the other driver’s details, you can apply to Transport for NSW (TfNSW) for that information under the Government Information (Public Access) Act 2009 (GIPA Act). 

    Alert iconMaking an application under the GIPA Act does not mean you will get access to information. The agency has to consider the relevant public interest considerations in favour and against releasing the information and will consult with the other party before making a decision to release any information.

    For more information about how to apply to TfNSW for information under the GIPA Act, see Access to Information on the TfNSW website. 

    If you have a court case related to your accident, you may be able to apply for a subpoena to get the other driver’s details.  

    Before you apply for a subpoena, you should get legal advice.

    For more information, see Subpoenas