Making a claim
This figure is a flowchart with labelled boxes linked by lines. The flowchart describes the steps you can take if you want to recover your goods from the other party. Each box in the flowchart contains a hyperlink to further information. The action you take will depend on your responses to each step in the flowchart. The flowchart is described as a list of two steps. Where there are possible actions, these are listed beneath that step.
Step 1. You send a letter of demand asking for your goods back [link to Letter of demand]. Possible action:
Step 2. You try to resolve the dispute through negotiation or mediation [link to Resolving your dispute]. Possible action: