Responding to a claim
This figure is a flowchart with labelled boxes linked by lines. The flowchart describes the steps you can take if someone wants to recover goods from you. Each box in the flowchart contains a hyperlink to further information. The action you take will depend on your responses to each step in the flowchart. The flowchart is described as a list of two steps. Where there are possible actions, these are listed beneath that step.
Step 1. You receive a letter of demand asking for goods to be returned [link to Responding to a claim]. Possible action
Step 2. You try to resolve the dispute through negotiation or mediation [link to Resolving your dispute]. Possible action: