​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

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Going to NCAT

If you can't resolve your dispute about goods, you may end up in the NSW Civil and Administrative Tribunal (NCAT). However, it is a good idea to try to avoid going to NCAT by settling your dispute through negotiation or mediation, if possible. For more information, see Resolving your dispute​.

    Which division?

    Claims about uncollected goods are dealt with in the Consumer and Commercial Division of NCAT. 

    NCAT can make an order for:

    • Removal or disposal of the goods
    • Delivery of the uncollected goods
    • Sale of the uncollected goods
    • Payment of compensation.

    Time limits

    The time limit for making a claim in NCAT depends on the type of order and the value of the goods. The time will usually start from:

    • when the person who has the goods provided notice to the owner of the goods, or
    • when the goods were left in the possession of the person, or
    • when the agreement for the return of the goods ended.
    Type of order
    ​Goods valued less than $1,000 (low value)
    ​Goods valued between $1,000 and $20,000 (medium value)
    ​Goods valued over $20,000 (high value)

    ​Compensation for goods destroyed

    ​60 days

    ​​60 days

    ​​90 days

    ​Compensation for goods damaged

    ​​60 days

    ​​60 days

    ​​90 days

    ​Delivery to owner or other person

    ​180 days

    ​​180 days

    ​​180 days

    ​Payment of proceeds of sale or equivalent amount to owner or other person

    ​​180 days

    ​​180 days

    ​​180 days


    AlertIf you think the time limit to make a claim has passed, you should get legal advice.  

    If you left your goods with someone

    If someone has your goods and won't return them, you will need to decide whether to start a case at NCAT.

    You should carefully consider whether it is worth going to NCAT. For more information, see Should you go to NCAT?

    If someone has left their goods with you

    If the goods are worth more than $20,000 and you want to dispose of them, you must apply to NCAT for an order before you do.

    If there is a dispute over the ownership over the goods and you believe they belong to you, you can apply to NCAT for an order. 

    Step by step guide: Making an application for uncollected goods at NCAT

    If someone is chasing you for goods and they apply to NCAT for an order, you will need to decide how to respond to the claim. You will receive a letter from NCAT giving you date and time to attend a conciliation and hearing. 

    For more information, see:

    Woman submitting documents to court