​ሕግንና ደንብን በተመለከተ እርዳታ ማግኘት ይፈልጋሉን? - Amharic | هل تحتاج لمساعدة قانونية؟ - Arabic | ܤܢܝܼܩܵܐ ܝ݇ܘ̤ܬ ܠܗܲܝܵܪܬܵܐ ܩܵܢܘܿܢܵܝܬܵܐ؟ - Assyrian | Need Legal Help? - Auslan | Treba li vam pravna pomoc? - Bosnian | Burmese â Need Legal Help? | 需要法律帮助吗? - Chinese Simplified | 需要法律幫助嗎? - Chinese Traditional | Trebate li pravnu pomoć? - Croatian | ضرورت به کمک قانونی دارید؟ - Dari | Wïc Kuɔɔny në Wɛ̈t Löŋ? - Dinka | آیا به کمک حقوقی نیاز دارید؟ - Farsi | Gadreva na Veivuke Vakalawa? - Fijian | Kailangan ninyo ba ng tulong na panglegal? - Filipino | Besoin d’aide juridique ? - French | Χρειάζεστε βοήθεια σε νομικά ζητήματα - Greek | क्या आपको कानूनी सलाह चाहिए? - Hindi | Butuhkan Bantuan dalam Masalah Hukum? - Indonesian | Hai bisogno di assistenza legale? - Italian | ត្រូវការជំនួយលើបញ្ហាផ្លូវច្បាប់ឬទេ? - Khmer | 법적인 도움이 필요하십니까? - Korean | Ви треба ли помош со правни работи? - Macedonian | कानूनी सहयोग चाहिएको छ? - Nepalese | Necessita de ajuda com questões jurídicas? - Portuguese | Вам нужна юридическая помощь? - Russian | E Manaomia Fesoasoani i Mea Tau Tulafono? - Samoan | а ли вам треба помоћ у правним питањима? - Serbian | Ma u baahan tahay Caawimmad xagga sharciga ah?- Somali | ¿Necesita ayuda con cuestiones jurídicas? - Spanish | சட்ட உதவி தேவையா? - Tamil | ท่านต้องการความช่วยเหลือทางด้านกฎหมายไหม? - Thai | Fiema’u ha tokoni Fakalao? - Tongan | Yasal Danışmaya İhtiyacınız mı var? - Turkish | Cần Được Giúp Đỡ Về Luật Pháp? - Vietnamese |

Department of Justice is now the Department of Communities and Justice.  Find out more >

Should you go to NCAT?

An order from the NSW Civil and Administrative Tribunal (NCAT) can help you get your goods back, but going to NCAT will cost you time and money. 

Before you start a case, here are some things to think about when you are deciding if it is worth it.

    Can you find the other party?

    To make a claim at NCAT you will need the details of the other party and the Tribunal  must have an address so that it can send letters and documents to them. You usually can’t start a case unless you can find out the correct address for the other party. If you don't  have their correct address you may have trouble running a case against them. 

    For more information, see Identify the other party

    Are you within the time limit for making a claim?

    The time limit to start a claim at NCAT depends on the type of order and the value of the goods. For details on the time limits, see Going to NCAT.

    AlertIf someone won't return your goods and the time limit to start a case has passed, you will need to ask the Tribunal for permission to start a case out of time. Before you start a case, you should get legal advice​.  

    Do the goods have a connection with NSW? 

    To start a case at NCAT, your claim must have some connection with NSW. For example:

    • ​the goods are in NSW

    • the agreement in relation to the goods was made in NSW

    • you or the other party live or have a business in NSW.

    If one of the parties is a permanent resident of another State in Australia, NCAT will not be able to hear the case because there is a ‘federal jurisdiction’ problem. This does not apply to corporations or residents in a Territory. 

    For more information, see Federal jurisdiction on the NCAT website. 

    If you are not sure whether you can file your claim in NSW, you should get legal advice

    Do you have evidence to prove your claim? 

    To get an order from NCAT, you need to have evidence to support your claim. Evidence to support a claim could include:

    • copies of contracts, emails or letters that support what you say happened
    • witnesses who can make a statement
    • receipts, quotes or invoices that show how much the goods are worth.

    Before going to NCAT, you should consider the strength of your claim and get legal advice.

    Do you need a lawyer? 

    You do not need a lawyer at NCAT. The Tribunal was set up to help people run their case without a lawyer. You will usually have to pay for a lawyer if you use one, and even if you win you will probably not get all your legal costs back. 

    Do you have time to go to NCAT? 

    Going to NCAT can take up a lot of your time. If the other party disputes your claim and you are unable to settle your claim at conciliation, your matter will be listed for hearing. You may also have to spend time doing research, gathering evidence, and writing statements. 

    Can you afford it? 

    You will have to pay a filing fee. 

    You may also need to pay costs of enforcing judgment, if you win.

    Even if you win, there is no guarantee that you will get all your money or your costs back.

    Will you get your goods back if you win?

    Getting your goods back depends on whether the other party still has them. It is possible to get an order for compensation for goods damaged or destroyed. Getting your money from the other party will depend on whether they have any savings, income or property that can be used to pay the debt. 

    Even if you win your case, unless the other party actually has money or assets that can be used to pay the debt, you may never get your money back.

    How do I apply to NCAT?

    Step by step guide: Making an application for uncollected goods at NCAT.