Put it in writing
It is a good idea to try to settle your dispute with the other party without having to go to court. By coming to an agreement about the goods, you will save time and money. Starting a case takes up time and energy, and can be stressful.
If you reach an agreement with the other party, it is a good idea to put the agreement in writing. A written agreement is often called 'terms of settlement' or a 'settlement agreement'.
There is no set form – your agreement can be handwritten or typed. The agreement should set out clearly what you have agreed with the other party. The agreement can include:
Sample: Terms of settlement
If you are not sure how to settle your dispute, you should get legal advice.